RETURN & REFUND POLICY

We offer a 30-Day 100% Satisfaction Guarantee or Your Money Back. Contact Us for Return Requests

Non-Returnable Items:

* Gift cards

* Downloadable software products

To complete your return, we require a receipt or proof of purchase (in most cases we are able to identify your original order via the email address or full name utilized when placing the order).

There Are Certain Situations Where Only Partial Refunds Are Granted: (If Applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Sale Items (If Applicable)

Special sale bundles cannot be partially refunded. If a refund is requested as per our 30-day money back guarantee policy for a special sale bundle, all the items in the bundle must be returned for a full refund. 

Refunds (if applicable)

Once your return is received in our warehouse, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank or credit card account again as it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@inovacosmetics.com.

Shipping

To return your products, please mail them to:

USA: 6301 ne 4th Avenue Miami, 33138
Europe: AFS All Freight Service: GmbH Krieger Str. 16 D - 51147 Köln, Germany

Please note that shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.